Refund policy

Return Window

We accept returns within 14 days of the delivery date. Return requests received after 14 days will not be eligible for a refund.

Items must be returned in the same condition they were received — unworn, unused, with original tags, and in their original packaging. We may reduce your refund if the item has been used, damaged, or handled more than necessary.

Return Shipping

A flat return shipping fee of $7.99 USD applies to all change-of-mind returns and will be deducted from your refund amount. This fee covers the cost of the prepaid return label we will send you.

Return shipping is free if the item is defective, damaged in transit, or the wrong item was sent.

How to Start a Return

  1. Email us at info@vtpcollective.com within 14 days of delivery with your order number and the reason for return.
  2. We will review your request and, if approved, send you a prepaid return shipping label.
  3. Pack the item securely in its original packaging and attach the return label.
  4. Drop the package off at your nearest shipping location.

Damages and Issues

Please inspect your order the moment you receive it. If an item is defective, damaged in transit, or you received the wrong item, contact us within 48 hours of delivery and we will make it right at no cost to you — including free return shipping and a full replacement or refund.

Non-Returnable Items

The following items are final sale and cannot be returned:

  • Custom or personalized items
  • Opened mahjong tile sets (for hygiene reasons once seals are broken)
  • Craft kits where materials have been used
  • Sale or clearance items marked "Final Sale"
  • Gift cards

Exchanges

The fastest way to get the item you want is to return the original item (following the process above) and place a new order for the replacement once your return is approved. Contact us if you have any questions about exchanges before returning.

Refunds

Once we receive and inspect your return, we will notify you by email whether the refund has been approved. If approved, your refund will be processed to your original payment method within 5–10 business days, minus the $7.99 return shipping fee (for change-of-mind returns). Your bank or payment provider may need additional time to post the refund.

If you do not see your refund within 10 business days of approval, please contact us.

This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.

Contact

For all return requests, exchange inquiries, damaged items, or cancellations, please contact us at info@vtpcollective.com. We aim to respond within 24 hours.