Shipping policy
Thank you for shopping with VTP Collective. This policy explains how we ship your order, what it costs, and what to expect after you buy.
Order Processing
All orders are processed and shipped within 3 business days of being placed (excluding weekends and US holidays). Orders placed on weekends or holidays will begin processing the next business day.
You will receive a confirmation email with tracking as soon as your order ships.
Shipping Rates
We offer two simple shipping options:
- FREE Standard Shipping on all US orders over $75
- $7.00 Flat Rate Standard Shipping on all US orders under $75
Shipping rates are automatically calculated at checkout based on your order total.
Shipping Destinations
We currently ship within the United States only. Unfortunately, we are unable to ship internationally at this time.
Delivery Times
Standard shipping delivery times typically range from 3 to 7 business days after your order ships, depending on your location. Delivery times are estimates, not guarantees, and may be affected by carrier delays, weather, or other events outside our control.
Order Tracking
Once your order ships, you will receive a confirmation email with a tracking number and link. Please note that tracking information may take 24–48 hours to update after you receive it.
Address Accuracy
Please double-check your shipping address at checkout. If you notice an error, contact us at info@vtpcollective.com as soon as possible. Orders shipped to incorrect addresses provided by the customer are not eligible for a free reshipment.
Lost, Damaged, or Delayed Packages
If your order is lost, damaged, or significantly delayed in transit, please contact us within 48 hours of the expected delivery date (or 48 hours of receipt if damaged). We will work with the carrier on your behalf to resolve the issue, and will replace or refund damaged items at no extra cost. See our Refund Policy for more details on damaged items.
Order Changes & Cancellations
If you need to change or cancel your order, please contact us as soon as possible. We may be able to accommodate changes before your order ships, but once it is in transit we are unable to modify it. Refunds for cancelled orders will be processed promptly to the original payment method.
Returns
For information on returning an item, please see our Refund Policy. Please note that a flat $7.99 return shipping fee applies to all change-of-mind returns and will be deducted from your refund. Return shipping is free for defective, damaged, or incorrectly shipped items.
Questions?
Contact our team at info@vtpcollective.com. We aim to respond within 24 hours.